FAQ

A.O.S. FAQs

NOTICE: Please be sure to adhere to all Summit policies. Our program has lost a number of benefits over the years due to the fact that some individuals have tried stretching and/or taking advantage of their Ambassador position. Remember, we are only volunteers. Though we are important volunteers, we are not employees. So PLEASE don't try to take advantage of your Ambassador position.

QUESTION: How do I get information about being an Ambassador?

ANSWER: Read the online A.O.S. Manuals posted on the ABOUT US || ROSTER web page.

QUESTION: How do I apply to become an Ambassador?

ANSWER: Print out the Application for A.O.S. Program, fill it out, then mail it to the address on the application.

QUESTION: If I have trouble accessing AOS online information, who do I contact?

ANSWER: Contact the webmaster. Webmaster will give you advise, not "tech support." Contact is by e-mail only...no phone calls.

QUESTION: How do I return to the A.O.S. program the following year?

ANSWER: You have to fulfill the season hourly quota, AND you need a positive recommendation from your team's Lead.

QUESTION: What is the season hourly quota?

ANSWER: The hourly quota is to work 88 hours at your assigned area. This equates to eleven 8-hr. shifts. The hours from the November orientation meeting DO NOT apply toward the 88 hours. Missing the orientation meeting will increase your total "on-duty" hours to 96. Send an e-mail to Cay if you have any questions.

QUESTION: What do I do if I have to miss my scheduled shift due to illness or personal schedule change?

ANSWER: It is your responsibility to find a replacement to take your place for that shift. Please DO NOT leave your team shorthanded. Use the AOS Roster to find a replacement. You can either work out a shift trade or just have someone fill your spot for that day. Be sure to let your Lead know what's going on.

QUESTION: What should I do if I can't find a replacement?

ANSWER: Notify your Lead.

QUESTION: What do I do if my uniform gets damaged or lost?

ANSWER: Report your loss or damage to Cay as soon as possible. You are responsible for the upkeep of your A.O.S. jacket. The deposit you are required to have on-file with The Summit will pay for the damage or loss.

QUESTION: Can visitors buy a single ride ticket when the weather is bad, in order to test skiing conditions?

ANSWER: No. The Summit does not offer a single ride ticket option. We offer the Try before you buy Seasons pass where a visitor can turn today's ticket in for full credit towards a seasons pass purchase.

QUESTION: Do the Ambassadors get a discount at the area's retail shops for gear and clothing?

ANSWER: Yes. Retail discounts are 15% for Ambassadors. You must be in uniform to receive this discount.

QUESTION: Do Ambassadors get a discount on food and beverages?

ANSWER: No. The 15% discount only applies to gear and clothing.

QUESTION: Do Ambassadors get a discount at their area's rental shop for ski tune-ups?

ANSWER: Ski tune-up discounts are at the sole discretion of that area's rental shop manager. Expecting a discount is inappropriate. If you receive a discount at your home area... great. But expecting or asking for that same discount when visiting another area is inappropriate. Don't do it! Remember, we are VOLUNTEERS, not paid employees.

QUESTION: Will it be obvious where Ambassadors get the lanyards to pass out during the ski season?

ANSWER: Lanyards are available at ticket and Guest Service locations.

QUESTION: The "Scoop Books" were brought up at the AOS Training. Do they still exist? Can we get them?

ANSWER: Scoop Books are not currently being printed because of budget cuts.

CAY: Ambassadors, please contact me if you have a Scoop Book from the past.

NOTICE:	Please be sure to adhere to all Summit policies. Our program has lost a number of benefits over the years due to the fact that some individuals have tried stretching and/or taking advantage of their Ambassador position. Remember, we are only volunteers. Though we are important volunteers, we are not employees. So PLEASE don't try to take advantage of your Ambassador position.

QUESTION:	How do I get information about being an Ambassador?
ANSWER:	Read the online A.O.S. Manuals posted on the ABOUT US \|\| ROSTER web page.

QUESTION:	How do I apply to become an Ambassador?
ANSWER:	Print out the Application for A.O.S. Program, fill it out, then mail it to the address on the application.

QUESTION:	If I have trouble accessing AOS online information, who do I contact?
ANSWER:	Contact the webmaster. Webmaster will give you advise, not "tech support." Contact is by e-mail only...no phone calls.

QUESTION:	How do I return to the A.O.S. program the following year?
ANSWER:	You have to fulfill the season hourly quota, AND you need a positive recommendation from your team's Lead.

QUESTION:	What is the season hourly quota?
ANSWER:	The hourly quota is to work 88 hours at your assigned area. This equates to eleven 8-hr. shifts. The hours from the November orientation meeting DO NOT apply toward the 88 hours. Missing the orientation meeting will increase your total "on-duty" hours to 96. Send an e-mail to Cay if you have any questions.

QUESTION:	What do I do if I have to miss my scheduled shift due to illness or personal schedule change?
ANSWER:	It is your responsibility to find a replacement to take your place for that shift. Please DO NOT leave your team shorthanded. Use the AOS Roster to find a replacement. You can either work out a shift trade or just have someone fill your spot for that day. Be sure to let your Lead know what's going on.

QUESTION:	What should I do if I can't find a replacement?
ANSWER:	Notify your Lead.

QUESTION:	What do I do if my uniform gets damaged or lost?
ANSWER:	Report your loss or damage to Cay as soon as possible. You are responsible for the upkeep of your A.O.S. jacket. The deposit you are required to have on-file with The Summit will pay for the damage or loss.

QUESTION:	Can visitors buy a single ride ticket when the weather is bad, in order to test skiing conditions?
ANSWER:	No. The Summit does not offer a single ride ticket option. We offer the Try before you buy Seasons pass where a visitor can turn today's ticket in for full credit towards a seasons pass purchase.

QUESTION:	Do the Ambassadors get a discount at the area's retail shops for gear and clothing?
ANSWER:	Yes. Retail discounts are 15% for Ambassadors. You must be in uniform to receive this discount.

QUESTION:	Do Ambassadors get a discount on food and beverages?
ANSWER:	No. The 15% discount only applies to gear and clothing.

QUESTION:	Do Ambassadors get a discount at their area's rental shop for ski tune-ups?
ANSWER:	Ski tune-up discounts are at the sole discretion of that area's rental shop manager. Expecting a discount is inappropriate. If you receive a discount at your home area... great. But expecting or asking for that same discount when visiting another area is inappropriate. Don't do it! Remember, we are VOLUNTEERS, not paid employees.

QUESTION:	Will it be obvious where Ambassadors get the lanyards to pass out during the ski season?
ANSWER:	Lanyards are available at ticket and Guest Service locations.

QUESTION:	The "Scoop Books" were brought up at the AOS Training. Do they still exist? Can we get them?
ANSWER:	Scoop Books are not currently being printed because of budget cuts.

CAY:	Ambassadors, please contact me if you have a Scoop Book from the past.